Fiddes Payne is a partner to some of the world’s leading producers and manufacturers of savoury foods and home baking products, supplying branded goods from the likes of Jamie Oliver, Disney and BOSH! to customers throughout the UK.
The initial challenge was clear but required a complex and well thought out solution. Disparate systems meant that data was being handled inefficiently, stock levels were not managed leading to stock outs and excess stock which impacted customer service.
The vision was to connect manufacturing , distribution and finance into one joined-up system that not only rectified all the inefficiencies but actively improved elements like billing and customer service.
The ability to extract and manipulate data quickly has helped Fiddes Payne reduce its stock investment by more than £500,000
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Fiddes Payne is more than a food supplier. It is an innovative and creative food business that inspires people to spend more time in the kitchen. This culture has led to a customer-centric and service driven approach that demands a more joined up way of handling customer data, billing and stock. That’s where SYSPRO ERP comes in.