SYSPRO puts customers at the heart of its ERP, developing solutions that can respond to the rapidly changing needs of the manufacturing sector. Its latest release, SYSPRO 8, incorporates a range of new digital capabilities to enhance usability, including predictive search, which allows users to access all the information they need quickly and intuitively. As manufacturers strive to make productivity gains, time‐saving features such as this can make a real impact on the bottom line and highlight the power of effective ERP.
Trying to look up a part, customer order or stock code can be like searching for the proverbial needle in a haystack. We’ve all known the frustration of rifling through filing cabinets, or searching through old spreadsheets, wasting time and getting hot under the collar. Far too much time and energy are lost on tasks that should be automated and it’s taking its toll on the whole UK economy.
According to the Office for National Statistics (ONS), UK productivity fell for the third successive quarter in the first three months of 2019. The crisis has been accentuated by a 0.9 per cent year‐on‐year fall in manufacturing productivity, as businesses fail to invest in the type of technology that would allow their staff to work more efficiently.
The ‘Just Google It’ Approach
SYSPRO is passionate about helping customers address the productivity gap and new ERP capabilities such as SYSPRO 8’s predictive search are helping change everyone’s working lives for the better.
Predictive search allows users to find whatever they need, whenever they need it. It filters records within the ERP system based on what someone has already typed. The function anticipates what is being searched for, just like an online search engine.
The more you type, the more refined the results. Previously, users could only browse 20 items at a time, yet with SYSPRO 8 the number is limitless. In addition, the system allows for the use of user‐defined fields to feed into the search criteria. Someone looking for a specific part could, for instance, refine their search by colour or size.
Better Customer Service, Just a Click Away
This improved usability takes the pain out of browsing and makes it far quicker to access key information. This in turn helps boost productivity and frees people up to get on with higher value work. With real‐time data available at their fingertips, everyone can work far more effectively and can focus on work that adds real value to the company.
Predictive search also improves customer service. Relationships are enhanced when staff can access key data quickly and effectively. Customer contacts, orders, receipts or conversations are all just a click away. Whenever customers have a query, users can be far more responsive.
Improving the user experience and fine‐tuning functionality is key to SYSPRO, which is why SYSPRO 8’s predictive search function serves to increase productivity and is a valuable addition to the ERP armoury.
To learn more about predictive search, watch the video here