At NexSys we put the customer at the heart of everything we do by offering a wide set of skills to help you get the best from your product implementation during the project lifecycle and, equally importantly, once the project is in live operation.
As SYSPRO is deployed in a wide range of industries, the 240 combined years of business, ERP and customer support experience within the Support Services team enables NexSys to deliver a first-class service in an efficient and effective manner. We recognise and understand the impact a reported issue has on the customer’s business processes and the need to provide a swift resolution to any reported issues.
We are committed to continually upskill and grow within a rapidly evolving industry.
The support team can also be found assisting the wider NexSys business, facilitating the development team with testing, and reviewing active projects with the Project Management team, to help ensure a smooth transition to live operation for our customers.
You can access our friendly Support Desk team by logging a query on 0161 876 4498, by emailing nexsys.support@k3btg.com or by logging into our support portal on nexsys.support.k3btg.com.
Our support portal contains a wealth of information to help you get the most out of SYSPRO where you can access our helpful ‘how to guides’, webinar recordings, training calendar and much more.
As standard, support is available between 09:00 and 17:30 Monday to Friday, excluding UK bank holidays.
